Author Archives: Jordan Worth

Is Know Your Device as important as Know Your Customer?

Mobile devices have permeated almost every part of consumers’ lives, making buying and selling online easy. […]

Canadians replacing cash with electronic payments

Within the last several years, new payment technology innovations have changed the way consumers buy goods […]

Human customer service versus artificial intelligence

Bankers believe that artificial intelligence (AI) is the way of the future, and have begun to […]

Store-Branded Credit Cards & the Customer Retention Ripple Effect

In the current highly competitive climate of retail sales, consumer behavior is evolving. The internet has […]

Toronto Growing as a Fintech Hub

A global survey on financial trends and innovations has ranked Toronto as the fifth leading fintech […]

Geoff Conant, Founder/Managing Partner Celebrates 3 Years at IA360°

Geoff Conant our Founder/Managing Partner is celebrating 3 years at IA360°. Geoff Conant has been here since […]

IA360° Listening Ear

On a call to a customer service contact centre the familiar announcement that ‘this call is […]

Fraud Prevention Month: It’s Time to Turf Paper Applications

Why Digital Is The Future And Paper Is The Past Life Of Credit Card Applications It […]

Preventing Fraud: From Account Opening to Issuance

Preventing fraud is one of the most challenging issues financial institutions face today. New ways of […]